Client Testimonials & Reviews Near Buffalo and Rochester, NY

At Alden Pools & Play, we are determined to build the pool of your dreams. From the very first call, our helpful team will answer your questions and provide expert guidance so that your pool doesn’t disappoint. To learn more about the quality services we provide, let our previous clients tell you about their experiences.

“We had our inground pool installed in the fall by the team at Alden Pools and Play and our girls were thrilled. Our backyard was instantly transformed into our own little oasis. We loved that the store was a one-stop-shop to purchase, customize, and install our pool. Alden Pools was excellent in working with the size of our backyard and ensured that we received a quality pool that checked all the boxes on our wish list,” said Jacki W., Lancaster. “Overall, we experienced great communication and couldn’t beat the price point in comparison to other stores that we looked. We would recommend anyone looking for a pool to checkout Alden Pools. They will not disappoint!”
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“Getting an inground pool was a dream come true! The team from Alden Pools and Play was fantastic! They communicated every step of the way so we knew exactly what to expect. The staff offered suggestions and solutions from our very first phone call through the end of construction. The install team was meticulous and very friendly. The end result — absolutely beautiful! We look forward to a long relationship with Alden [Pools] for all our pool needs and highly recommended them.” -Denise M.
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“Finally taking the leap and purchasing our first hot tub, never having one before, boy are we glad we decided to go through Alden Pools [and Play]! Their expertise, customer service, and attention to detail is unparalleled — and greatly appreciated by newbies like us! From the start, they took the time to really make sure we had all the information we needed to make the best decision for our family, and were never pushy in any regard as we took the time to think it over. Once we decided to buy, they provided great communication, were timely with delivery and very polite. We have now been enjoying our hot tub more than we thought we ever would — and love the personal relationship we get with Alden Pools. They have been incredible with assisting us with any questions or concerns that we may have as we learn the ins and outs of owning a hot tub (Reality check: it really is easier than we thought and thankful that Alden Pools is able to show us that!). We highly recommend Alden Pools!” – J. Gross
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“We purchased a Rainbow Playset from Matt and his team at Alden Pools and Play. Customer service was excellent and we were shown many playset options with zero pressure to buy! They left that decision up to us and when we were ready buy, well the day came and we decided on a playset. I took it upon myself to put it together and save a few bucks but any questions/issues I had during install, they didn’t hesitate to assist me and even give me a few extra pointers! I would highly recommend Alden pools and play for any of your backyard needs that they can assist with!” -Justin S.
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“Alden Pools not only installed my pool, but were also fantastic at it. Made sure I had everything I needed. If there was ever a problem, I was able to get a quick response and have a solution right away. Thanks to Matt, Josh, and team for being outstanding.” Andew S.
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“We purchased an aboveground pool from them 3 years ago, we love the pool! We had an issue with the pool guy installing our pool and we contacted Alden Pools and Matt helped us get in touch with the pool guy who wasn’t returning our calls and got our issue fixed! We just purchased a hot tub from them this year, it was delivered about 2 weeks ago (they held onto it for us till our patio was ready) and we love it! We are also upgrading our pool next year to the semi-inground pool, Matt has been amazing helping us put together the perfect pool! We are super excited and can’t wait till spring! The staff at Alden Pools is amazing! They are super friendly and knowledgeable! Anyone looking for a pool or spa I send them right to Alden Pools!” -Kim S.
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“My wife and I decided to look into a playset for our son and daughter. Having very little to no knowledge on playsets made us very hesitant when it came to buying one. But Matt and Josh and the amazing staff at Alden Pools and Play walked us through the many different options we didn’t know existed! We walked out of there knowing we have invested in a great product and had the feeling they cared for the safety of our children. Before you buy somewhere else do yourself the favor and go check out these guys in Alden You will be happy you did!” – Michael S.
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“Great experience. Locally owned and operated. 100% trust worthy and gets the job done. They will continue to get my business with the store being run this way.” -Adam R.
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